Work for Tim

CASEWORKER

About The Role

Tim Eagle MSP is looking for a Caseworker to join his team.

Salary: £27,252 per annum

Location: Local office in Oban

Hours: 37 hours per week (we are happy to consider part-time options too)

 

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a small team supporting them in carrying out their duties. You will work in a dynamic, interesting and unique environment, providing an outstanding service for constituents.

Desirable candidates will be able to demonstrate knowledge of the Highlands and Islands Region, as well as a good understanding of Scottish politics and the political system in Scotland.

 

Responsibilities

  • Supporting with keeping casework up-to-date and responding to public enquiries.
  • Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.
  • Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.
  • Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.
  • Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.
  • Briefing MSP on casework and trends.
  • Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.
  • Ensuring constituents are kept appropriately informed about progress of their enquiries.
  • Maintaining knowledge about relevant policy developments.
  • Attending help and advice surgeries and meeting with stakeholders alongside the MSP.

 

About You – Essential

  • Have excellent organisational skills and be able to prioritise workloads.
  • Detail-orientated with an excellent command of written English.
  • Self-motivated and able to work independently.
  • Have an interest in helping people, and have a curiosity to probe for further information where necessary.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Be able to be patient, sensitive, objective and open-minded.
  • Be comfortable being in a front facing role.
  • Be comfortable explaining regulations such as GDPR to the general public.
  • Have basic IT skills including using Microsoft Outlook and Microsoft Word.
  • Work in a confidential manner at all times.

 

About You – Desirable

  • Experience of using a case management system would be desirable.
  • Have research skills and policy knowledge.
  • A full driving licence and access to a car.

 

Please note that for most days you will be working alone in the local office. We have several measures in place to support you as a lone-worker, including regular virtual team meetings, opportunities to work and train in Holyrood, and appropriate security measures, including but not exclusively, meetings by appointment only.

 

The Selection Process

For any questions about the role please email Daniel.McCroskrie@parliament.scot

Please use ‘Caseworker Application’ as the subject of your email.

If you would like to reply, please do the following:

  • Include a covering letter of no more than one page.
  • Include a CV of no more than two pages.
  • Please send both documents as a single PDF document.

Any applications which fail to meet these requirements may not be considered further.

In order to apply, please email your application to Daniel.McCroskrie@parliament.scot with ‘Caseworker Application' in the subject line.

Closing date: 17:00 on Friday 26th April 2024.

Interviews: Interviews will be conducted in-person in Oban.

 

We will contact unsuccessful candidates individually, but due to the volume of applications we regularly receive for job applications, we will not be able to provide tailored feedback.